Frequently Asked Questions

I had problems with my computer and I've lost the registration code for my software,
how do I get the software back?

Don't worry! Find the author's contact details and send them an email stating that you have lost the registration code or full download link and would like it to be reissued. If you purchased your software using RegNow, you can look up your order by using their Order Search System.

Is there any charge to download software from www.softwareignition.com?

No! www.softwareignition.com service is free of charge. You can download as many software titles as you like.

What is the difference between Shareware, Freeware and Demo?
  • A Shareware (Trial) licensed program (sometimes referred to as try-before-you-buy software) usually offers some type of trial, this can be time or function limited. This method of licensing enables users to try the software out before deciding whether to purchase the full unrestricted version. If on the other hand you do not wish to keep the software, you can just uninstall it. You do not at any time receive a demand for payment.
  • Demo software titles are usually produced by larger software development companies and are meant to give you a small taste of a large program. They usually contain only selected parts of the program while giving you ample functionality, allowing you to decide if it will suit your needs.
  • Freeware programs are completely free to use and keep. Be advised that these titles may include some kind of advertising banner placed there by the author, enabling them to gain a little revenue for their hard work.
How do I purchase the full version of the software?

Once you've downloaded and tried the trial version of a piece of software, you may find yourself wanting (or needing) the full version. You can purchase the full version through www.softwareignition.com in three ways.

  • Through category lists. If you know the title you wish to purchase, find it in its relative category. In the lists just click on the Get Full Version link at the right. Alternatively you can use www.softwareignition.com's search function to find the title.
  • In the program's description page. You can purchase software here by clicking the Buy Now button below the program logo.
  • Through the program itself. Once you have downloaded and installed the software, you can usually purchase the full version by visiting the program's help section usually situated on the program's menu (top-right of the program window). Look for "registration" or "purchase details".
How can I contact the program's Author?

Authors usually include contact email and Web address information within the help section of the program. This is usually situated on the program's menu (top-right of the program window). Look out for the About option in the drop-down menu.

Do you give any technical support for the software you list?

Due to the thousands of products we list, www.softwareignition.com is unable to offer technical support regarding the actual use of any software available for download. This is usually supplied by the author or company that have created the program. Provided you are able to start the program, it is a good idea to check the Help section first to see if your questions are answered there. If all else fails, feel free to contact us and we'll do our best to track down the relevant support email address for you.

What is adware and spyware?

In some cases, free downloads can contain advertisements that may appear while you are using the program. The benefit of using ad-supported software (adware) is that in most cases it is free to use. However, some users feel that spyware can be too intrusive as it can possibly monitor the behaviour of your activity on the web and pass this information on to advertisers. We strongly recommend that you read the end-user license agreement very carefully before you install the program.

Will the program work with my computer?

To be sure that the software you are going to download will work with your system you will need to check the products minimum system requirements, located below the description of the product.

How do you rate the software that you accept?

www.softwareignition.com rates its purchasing, downloads and some other factors. The most important areas of the rating focus on - Functionality, Features, Ease of Use, User Interface, Stability, Documentation

How do I download software?
  • In category lists click on the Download Now link at the right or in the program's description page click on the Download Now button below the program logo.
  • This will open the download page and after few seconds a small dialog box will appear stating what you are about to download. Click Save , take note of the file and specify where you would like it to be stored. Find the folder you created earlier on and click Save .
  • You should now see a Download Progress Box displaying the progress of your download. Be patient, downloading will take some time depending from the file size and your Internet connection. Once your download is complete you will be notified. That's it. Job done!
How do I Install software?

Locate your downloaded file (if it's a .zip file, please refer to the question below to unzip it first) and double-click the setup file, this can be called a number of things for example "Setup.exe", "Install.exe" or the program name. When the installation process has begun be sure to read all documentation and answer any questions it may ask.

Once the installation is underway, sit back and let it do it's thing. For small utilities this could be as fast as the blink of an eye but for larger programs this could take a little longer. The installation program will then inform you if the process was successful.

It may ask if you want to view the "Read Me" file which in most cases is a good idea to get further information on the program. Lastly, it might instruct you to re-start your computer. This is only necessary if you are asked to do so.

How do I uninstall (remove) software from my computer?

Most programs can be uninstalled using the Windows Add/Remove utility. This can be found in your Control Panel which is accessible by clicking on your Start Menu and selecting Settings then Control Panel .

In the Windows Add/Remove utility you will see a list of programs that are currently installed on your computer. Scroll down the list until you see the title of the program you wish to remove. Select it and choose to remove the program.

If you cannot find your program in the list you will need to remove it via the Programs Menu , which is accessible by clicking on your Start Menu and selecting Programs . You should see a list of programs that are currently installed on your computer. Move through the list until you see the title of the program you wish to remove. Select it and look for an Uninstall utility .

How do I Unzip files?

Unzipping or Extracting a program is an easy task once you know how. There are many utilities and programs that can be used to unzip files, the most popular include WinZip, WinRar and the zip utility built into Windows XP. For this guide we will be using WinZip.

  • Find the file you wish to unzip and double-click on the zip file name. WinZip will now launch and a small dialog box will appear. WinZip will now display the contents of this zip file.
  • Click on the Extract Button in the Main Menu and specify where you would like to extract these files to. Close WinZip and find the location of the extracted files, you are now ready to run the setup file.
What does "corrupt file" mean?

A "corrupt file" means that the file you downloaded from www.softwareignition.com is broken and unlikely to work. There are a number of reasons this could happen, the most common being an interruption to your Internet connection while the download was in progress. While it's unlikely to happen often, we suggest that you retry your download in these cases. It's also considered good practice to do regular backups of your files once they are found to work.

Help! My question isn't answered in your FAQ.

Not to worry. Use our contact form to submit your query and we'll do our best to get back to you as soon as possible.